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Troubleshooting Cisco VSOM Integration Issues

Owned by Marcos Moreno (Deactivated)
Last updated: Nov 24, 2016 by Sebastian Koch

Problem

You have an issue with the vsom integration. Configured alerts that were working properly are not working now.

Solution

  1. Be sure you followed the configuration procedure on How to configure an Integration of azeti Engine and Cisco VSOM Server.
  2. Make sure that the template still has the configuration. 
  3. Make sure that the VSOM server is connected to the openvpn.
  4. Make sure  that the cloud server is connected to the openvpn.
  5. Create an event in Site Controller for a sensor with VSOM integration.
  6. Ask your sysadmin Check the log: /var/log/tomcat7/azeti_notifications.log to see that the notifications are being processed properly.