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 | (no special indication apart from the color) The service is an active check. Active checks can be performed at any time. |
 | The service is a passive check. Passive checks receive the information from an external device or daemon. Therefore, checks cannot be performed directly. |
 | The notifications for the service have been disabled. |
 | The system is in a scheduled Downtime. Notifications for its services will not be sent during the downtime period. |
Overview of an appliance
In order to have an overview of a SONARPLEX status, you can either open the branch of the appliance tree or click on that appliance to see a list of the host that belong to that appliance. The ones that are in green have all their services in an OK status. In case there is a service that has other status than OK, you will see that the icon next to the host name will be blinking. This is an indication that you should go an check what is going on on that host.
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This section and the following assumes that you are in the "host view" in SONARMANAGER unless other view is mentioned. |
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Problems and problems history
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Whenever there is some service that is not in OK status, you will have a blinking light in the corresponding host indicating that something went wrong. In order to have a complete overview of the current problems in an appliance, you can go to the 
link. This overview will let you see the status of host an services at a glance, including the name of the service, a timestamp and the output of the service. See following an example of an appliance with several issues.
Actions
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The Problem History branch in the tree is very similar to this overview, besides the fact that you can filter them by date. Simply select a time frame and press the button "Download" to have an overview of the problems in this system. This is very useful to get an idea of the services that are giving problem on a system, or for answering requests about some specific service in a concrete day.
Viewing service information
The service information //TO CONTINUE.
Acknowledging problems
When you identify a problem in a service, it has to be investigated and the cause addressed. Normally the status of the service
Writing comments
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Actions
Sensor devices
Dry contacts (slow and fast)
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