Introduction

This document describes a basic overview of the operator functions in SONARMANAGER. This will help operators to have a basic overview of the system, as well as knowing several use cases that they can come during their shifts. This document can be used for training of operators.

SONARMANAGER Overview

Appliances, host and services

Reading host/services status

Problems and problems history

Actions

Acknowledging problems

Writing comments

Sensor devices

Dry contacts (slow and fast)

Temperature and humidity sensors

Door operations

Use cases

Acknowledge a problem

Commenting in services

Opening and closing a door

Reading client/service comments and acknowledgments

Searching for problems on specific dates

Prerequisites:

• You have a SONARMANAGER installed.
• Your user access the SONARMANAGER with operator role.
• There is a project created in SONARMANAGER with at least one appliance connected to it.