Templates are used to individually adjust the notifications generated by the SONARPLEX appliance. You set up the desired information from predefined variables. There are e-mail or text messages as well as host and service messages.

To send a text message, an external GSM modem must be connected to the SONARPLEX appliance. Information regarding the ports is provided in the supplied data sheet of the SONARPLEX appliance.

For customizing alert templates structure for email or SMS notifications, proceed as follows:

Open the Administration Web Interface > Configuration > Templates and select a template (see picture below).
Modify the default template structure by copying and pasting in the desired place or you can insert new variables (%VARIABLE_NAME%). Variable names are listed in the table below.
Click on to save your changes or click on to save your changes and send a test e-mail or test SMS to the administrator.

The following variables can be used in templates:

Host Notifications - Variable name	Service Notifications - Variable name
ADMINEMAIL	ADMINEMAIL
ADMINPAGER	ADMINPAGER
CONTACTALIAS	CONTACTALIAS
CONTACTEMAIL	CONTACTEMAIL
CONTACTNAME	CONTACTNAME
CONTACTPAGER	CONTACTPAGER
DATE	DATE
GMTIME	GMTIME
HOSTADDRESS	HOSTADDRESS
HOSTALIAS	HOSTALIAS
HOSTCHECKS_ENABLED	HOSTCHECKS_ENABLED
HOSTCHECK_COMMAND	HOSTCHECK_COMMAND
HOSTCONTACTS	HOSTCONTACTS
HOSTCONTACT_GROUPS	HOSTCONTACT_GROUPS
HOSTHOST_NAME	HOSTHOST_NAME
HOSTMAX_ATTEMPTS	HOSTMAX_ATTEMPTS
HOSTMAX_CHECK_ATTEMPTS	HOSTMAX_CHECK_ATTEMPTS
HOSTNAME	HOSTNAME
HOSTNOTES	HOSTNOTES
HOSTNOTES_URL	HOSTNOTES_URL
HOSTNOTIFICATIONS_ENABLED	HOSTNOTIFICATIONS_ENABLED
HOSTNOTIFICATION_INTERVAL	HOSTNOTIFICATION_INTERVAL
HOSTNOTIFICATION_PERIOD	HOSTNOTIFICATION_PERIOD
HOSTPASSIVE_CHECKS_ENABLED	HOSTPASSIVE_CHECKS_ENABLED
HOSTSTATE	HOSTSTATE
HOST_ALTITUDE	HOST_ALTITUDE
HOST_LATITUDE	HOST_LATITUDE
HOST_LONGITUDE	HOST_LONGITUDE
LASTHOSTCHECK	LASTHOSTCHECK
LASTHOSTSTATECHANGE	LASTHOSTSTATECHANGE
LONGDATETIME	LONGDATETIME
NOTIFICATIONNUMBER	NOTIFICATIONNUMBER
NOTIFICATIONTYPE	NOTIFICATIONTYPE
OUTPUT	OUTPUT
REMOTE_ADDR	REMOTE_ADDR
SHORTDATETIME	SHORTDATETIME
SONARPLEX_ADDRESS	SONARPLEX_ADDRESS
SONARPLEX_LOCATION	SONARPLEX_LOCATION
SYSID	SYSID
TIME	TIME
TIMET	TIMET
	SERVICEACKAUTHOR
	SERVICEACKCOMMENT
	SERVICECHECKS_ENABLED
	SERVICECHECK_COMMAND
	SERVICECHECK_PERIOD
	SERVICECONTACTS
	SERVICECONTACT_GROUPS
	SERVICEDESC
	SERVICEEVENT_HANDLER
	SERVICEEXECUTIONTIME
	SERVICEFAILURE_PREDICTION_ENABLED
	SERVICEHOST_NAME
	SERVICEHOST_NAMES
	SERVICELATENCY
	SERVICEMAX_ATTEMPTS
	SERVICEMAX_CHECK_ATTEMPTS
	SERVICENORMAL_CHECK_INTERVAL
	SERVICENOTIFICATIONS_ENABLED
	SERVICENOTIFICATION_INTERVAL
	SERVICENOTIFICATION_PERIOD
	SERVICEOUTPUT
	SERVICEPASSIVE_CHECKS_ENABLED
	SERVICEPERFDATA
	SERVICEPROCESS_PERF_DATA
	SERVICESERVICE_DESCRIPTION
	SERVICESHOULD_BE_SCHEDULED
	SERVICESTATE

Not all variables are available for every notification.

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