In the configuration area for contact you will define persons that are responsible for handling the respective problems and who will be notified (via e-mail or SMS). An "admin (administrator)" contact is however predefined by the system. You can later combine single contact to contact groups to define responsibilities for hosts/services (see How-To Create or Edit a contact group).

For creating a new contact or editing an existing one, proceed as follows:

Open the Administration Web Interface > Configuration > Setup > Contacts
Click an existing entry to change it or click “Create new contact” to define a new contact
Enter the necessary settings and click on to save and apply the changes.

The following describes the setting for a contact in detail:

Setting	Description
Name avoid_wrap_bug_confluence	Name of the person. The name shall not contain special characters or spaces. The name must be unambiguous, shall not be assigned twice and is case sensitive.
Alias	Alias name of the person. The alias name is used in the web interface of the SONARPLEX appliance. The alias name must be unambiguous, shall not be assigned twice and is case sensitive. If possible, use the same designation as in the "Name" input box.
Service notification when/via	Select the time period during which this person is responsible for taking care of service problems. Define how the person is contacted by enabling the check box(es) "E-mail" and/or "SMS".
Host notification when/via	Select the time period during which this person is responsible for taking care of host problems. Define how the person is contacted by enabling the check box(es) "E-mail" and/or "SMS".
Notify when service is in state	Select the different problem states of the services for which the person is responsible.
Notify when host is in state	Select the different problem states of the hosts for which the person is responsible.
E-mail	E-mail address if the person shall receive a notification via email.
Mobile	Mobile number if the person shall receive a notification via text message. Make sure you are using the correct syntax. A correct entry would be for example: "491771111111". Country code, area code and phone number are entered without spaces or the usual "+" preceding the country code.

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