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A list of SLA reports look similar to this:

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List of hosts and services that show it's SLA data. The term "since" displays the beginning of the calculated data.

Note

Keep in mind, that hosts without services show a gray bar reading "no data" for "services average". The host's SLA data is still collected.

Note

If the selected timespan exceeds the time, a certain host or service exists, the oldest date is selected instead.

 

How SLA report are created

For each state of a host or service (e.g. OK, CRITICAL, etc.) the times of the states are accumulated by calculating the corresponding sla data files, creating a histogram of times over the different states. Each state features a 'time_state'. The  The sum of time_states calculates the 'total_time'. This 'total_time' must be equal to the requested (or adjusted) timespan.

 The  The sum is calculated with the following formula:

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  1. Insert excerpt
    _OpenAdminWeb
    _OpenAdminWeb
    nopaneltrue
     > Configuration > Accounts
  2. Select the receipient
  3. Go to "Send SLA reports" and check your desired options
  4. Save

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Supported options for automatic SLA reporting.

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