{"xsrfToken":"2bc19fcfa8dcbf706f763c86be43793ea000541f_lout","branding":{"id":"1","key":"cons","name":"azeti Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/35d5087b-43e4-491c-a20f-af3bbf074382/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDc5ZTBjNC00NjIzLTQ0OGYtYTI3Mi1jNTZlZGNmOTNjNWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM1ZDUwODdiLTQzZTQtNDkxYy1hMjBmLWFmM2JiZjA3NDM4MiI6WyJyZWFkIl19LCJleHAiOjE3MDEyNDkwMjUsIm5iZiI6MTcwMTI0ODQyNX0.od_P6qBEg5WYoQyOZ6QA0mnp5GMge0wdh6j_qgtr7QM&client=7079e0c4-4623-448f-a272-c56edcf93c5d&mode=fit","logoId":"35d5087b-43e4-491c-a20f-af3bbf074382","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Customer Service","sharedPortalName":"Consulting & Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Support Portal","sharedPortalName":"Support Portal","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to our Customer Service","sharedPortalName":"Consulting & Support","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#dc082c","helpCenterTitleColor":"#dc082c","bannerMediaApiUrl":"https://api.media.atlassian.com/file/300035c3-c655-4cf1-8229-39d984a28559/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDc5ZTBjNC00NjIzLTQ0OGYtYTI3Mi1jNTZlZGNmOTNjNWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMwMDAzNWMzLWM2NTUtNGNmMS04MjI5LTM5ZDk4NGEyODU1OSI6WyJyZWFkIl19LCJleHAiOjE3MDEyNDkwMjUsIm5iZiI6MTcwMTI0ODQyNX0.pWWq2FQFuwzN-EE7dsHT9yQEQ95K-Gr8BbSOPsIPnSk&client=7079e0c4-4623-448f-a272-c56edcf93c5d&height=300&mode=fit","bannerMediaApiFileId":"300035c3-c655-4cf1-8229-39d984a28559","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"cons","projectId":11700,"serviceDeskId":1,"name":"azeti Support","description":"<p>Welcome! This service desk offers consulting support for azeti customers and partners.</p>\n<p><b>Usage</b><br> <a href=\"https://azetinetworks.atlassian.net/servicedesk/customer/kb/view/77398068\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read the Knowledge Base article ahout how to use the service desk.</a></p>\n<p><b>Raising a Request</b><br> Raise your request by choosing one of the below listed types. Our service desk will notify you on the process.<br> Use your login to update the issue, for example to attach screenshots or log files or to raise another issue.</p>\n<p><b>Status - Azeti Cloud</b><br> <a href=\"https://cloudstatus.azeti.net/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View the status and scheduled updates here</a></p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"15","name":"Edge Compute Unit on-site Installation","descriptionHtml":"","callToAction":"Edge Compute Unit on-site Installation","introHtml":"<p>Prerequisites and questions for the preparation of an azeti Edge Compute Unit Installation at the customer site.</p>","icon":12603,"iconUrl":"https://azeti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12603","groups":[4],"key":""},{"id":"16","name":"GDPR Consent","descriptionHtml":"","callToAction":"GDPR Consent","introHtml":"<p>GDPR Consent</p>","icon":12638,"iconUrl":"https://azeti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12638","groups":[1],"key":""},{"id":"18","name":"RMA","descriptionHtml":"","callToAction":"RMA","introHtml":"<p>Request for RMA</p>","icon":12606,"iconUrl":"https://azeti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12606","groups":[1],"key":""},{"id":"5","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Request for technical help, e.g. software or setup problems.</p>","icon":12600,"iconUrl":"https://azeti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12600","groups":[1],"key":""},{"id":"9","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"","icon":12032,"iconUrl":"https://azeti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12032","groups":[],"key":""},{"id":"10","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"","icon":12032,"iconUrl":"https://azeti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12032","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Support"},{"id":4,"name":"Installation"}],"orderMapping":{"4":[15],"2":[10,9],"3":[5],"1":[5,18,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d4cf6fe8-4341-3b33-9faf-45b2e1c5c901","appLinkName":"Confluence (azetinetworks.atlassian.net)","appLinkUrl":"https://azetinetworks.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://azetinetworks.atlassian.net/wiki/display/KB","isServer":false},"labels":[],"projectKey":"CONS","serviceDeskId":1,"kbLinkDomainURLs":["https://azeti.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CONS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDc5ZTBjNC00NjIzLTQ0OGYtYTI3Mi1jNTZlZGNmOTNjNWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNzAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDEyNDk2MjUsIm5iZiI6MTcwMTI0ODQyNX0.7mhrspyF1KGfqHxyqmGGJOfy42L66kmSfM6lREW3Mbc","targetCollection":"upload-project-11700","endpointUrl":"https://api.media.atlassian.com","clientId":"7079e0c4-4623-448f-a272-c56edcf93c5d","tokenDurationInMins":20}},"sharedPortal":{"name":"Consulting & Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://azeti.atlassian.net/wiki","kbLinkDomainURLs":["https://azeti.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=azeti","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2bc19fcfa8dcbf706f763c86be43793ea000541f_lout","baseUrl":"https://azeti.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://azeti.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7079e0c4-4623-448f-a272-c56edcf93c5d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}